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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> NetworkServices <NetworkServices@upstate.edu>
<br>
<b>Sent:</b> Monday, March 2, 2026 9:36 AM<br>
<b>To:</b> NetworkServices <NetworkServices@upstate.edu>; All Upstate <AllUpstate@upstate.edu><br>
<b>Subject:</b> Re: Required Internet Outage on 2/25 at 5:00 AM<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="elementtoproof" style="background:white"><span style="color:black">On Wednesday, March 4th at 5:00 AM, Network Services will complete the replacement of our firewall appliance, resulting in an internet outage that could last up to 1 hour. During this
time, computers</span><span style="color:#242424"> and devices</span><span style="color:black"> inside of Upstate will operate normally with the exception that any cloud-based applications,</span><span style="color:#242424"> applications that utilize Microsoft
Security for Single sign-on,</span><span style="color:black"> and also external websites. Please be advised that no one from outside will be able to connect via VPN during the downtime. We are asking users of affected systems to plan on using their downtime
plans.</span><o:p></o:p></p>
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<p class="MsoNormal" style="background:white"><span style="color:black">Epic, VRAD, phones and Vocera will not be impacted. <o:p></o:p></span></p>
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<p style="background:white"><b><span style="color:black">Some</span></b><span style="color:black"> of the systems that will be impacted include:</span><o:p></o:p></p>
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<p style="background:white"><span style="color:black">Teletracking</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Microsoft Teams, Email, Onedrive file access<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Citrix Gateway<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">AnyConnect VPN<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Pulsara - Can be used on Cell Service but not WiFi<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">E-Prescribing(Surescrpts) <o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">CareEerywhere<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Extended Care(Telemed)<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Powerscribe<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Glucommander<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Edischarge<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Wellsky Rehab<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">AiDoc<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Dragon<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Rover, Haiku, Canto<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">Muse<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="color:black">IMT staff have been reaching out to departments of some of the impacted systems and will continue to do that.<o:p></o:p></span></p>
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<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Thanks,<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Dave Hanson<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Comic Sans MS"">IMT Director – <span style="color:black">
Telecom and Information Security</span></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Comic Sans MS"">SUNY Upstate Medical University<o:p></o:p></span></p>
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<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><img width="149" height="92" style="width:1.55in;height:.9583in" id="x_x_image_0" src="cid:44c2e880-6ad6-45cf-84b6-ec111c4d55ac"></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <o:p></o:p></span></p>
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