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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif;color:#4472C4">What’s New?<o:p></o:p></span></b></p>
<p class="MsoNormal">All users will undergo an Epic Systems upgrade on May 18, 2024 between 3am-6am. Alongside the upgrade, we’re
<b><span style="color:#002060">introducing virtual support</span></b><span style="color:#002060">
</span>options to provide you with quick and convenient assistance. <o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif;color:#4472C4">How do I get support, report on findings, or get answers to questions</span></b><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif">
<span style="color:#4472C4">during Upgrade?<o:p></o:p></span></span></b></p>
<p class="MsoNormal">In efforts to provide real-time assistance, trainers will offer virtual support to diagnose and resolve issues,
<b>Saturday, May 18, 2024, 7:00am-6:00pm, Sunday and Monday May 19-20 from 7:00am-4:00pm.
</b>Virtual Support is accessed directly from Hyperspace under the Epic button by selecting
<b>Virtual Support. </b>Read how to connect to a trainer from the desktop in the <a href="https://www.upstate.edu/training/intra/epic/documents/virtual_support_for_hyperdrive_super_users.pdf">
<b>Virtual Support for Epic</b></a><b> </b>Tip Sheet<b>.</b> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif;color:#4472C4">What if I have issues connecting to the virtual support line?<o:p></o:p></span></b></p>
<p class="MsoNormal">Read more about connecting to Zoom and <a href="https://www.upstate.edu/training/intra/epic/documents/troubleshooting_instructional_information_system_update_bulletin.pdf">
<b>Common Troubleshooting Issues</b></a> or call our Zoom meeting line directly at 1-646-876 9923. Meeting ID: 846 139 2520. Participant ID – press #.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif;color:#4472C4">Support After Hours<o:p></o:p></span></b></p>
<p class="MsoNormal">The Virtual Support links in Epic are available <b>from 7am-6pm Saturday, May 18
</b>and <b>7am-4pm Sunday and Monday, May 19-20.</b> During off-hour support times, the
<b>links are grayed out.</b> Please contact the Help Desk during this time at 315-464-4115 or call Clinical Support on Vocera.
<o:p></o:p></p>
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<p class="MsoNormal"><a name="Gen_Res"></a><span style="color:#7030A0"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:16.0pt;color:#002060">Clinical Upgrade Resources</span></b><b><span style="font-size:16.0pt;color:#7030A0"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b>Provider<o:p></o:p></b></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/epiccare_ambulatory_upgrade_training_slides_spring_upgrade_24_kj.pdf">Ambulatory</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/spring_2024_hyperspace_upgrade_inpatient_providers_orders_.pdf">Inpatient</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/asap_provider_spring_2024_epic_upgrade_training_slides.pdf">ASAP</a> (Emergency)<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/upstate_spring_2024_anesthesia_upgrade.pdf">Anesthesia</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>Nurse<o:p></o:p></b></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/epiccare_ambulatory_upgrade_training_slides_spring_upgrade_24_kj.pdf">Ambulatory</a><o:p></o:p></p>
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<td width="565" valign="top" style="width:424.05pt;padding:0in 5.4pt 0in 5.4pt;height:15.9pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/inpatient_nurse_2024_spring_upgrade_training_slides.pdf">Inpatient</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/upstate_optime_spring_2024_upgrade_v2.pdf">Optime</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/asap_nurse_spring_2024_epic_upgrade_training_slides.pdf">ASAP</a> (Emergency)<o:p></o:p></p>
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<p class="MsoNormal"><b>Other<o:p></o:p></b></p>
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<p class="MsoNormal"><a href="https://urldefense.com/v3/__https://sway.cloud.microsoft/rPu06b0Ub14bxC7C?ref=Link__;!!GobTDDpD7A!P4IfaXm7McUiJj1QftrTRXgDwqkMXAd2H8YOuw7yfBF5DByKZgsM_rgr1H_d7Z-AYC1JRaIuAIxZcA1A1omoMWfAPnHs$">Clinical Ancillary Roles</a> (Social Work, Case Manager, Dietitian, etc)<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/2024_spring_upgrade_beacon_slide_deck.pdf">Beacon</a> (Oncology Roles)<o:p></o:p></p>
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<td width="565" valign="top" style="width:424.05pt;padding:0in 5.4pt 0in 5.4pt;height:15.15pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/phoenix_upgrade_training_slides_spring_24_upgrade_kj.pdf">Phoenix</a> (Transplant)<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/willow_inpatient_spring_2024_upgrade.pdf">Willow</a> (Pharmacy Roles)<o:p></o:p></p>
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<tr style="height:14.35pt">
<td width="565" valign="top" style="width:424.05pt;padding:0in 5.4pt 0in 5.4pt;height:14.35pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/upstate_radiant_upgrade_training_slides_spring_2024.pdf">Radiant</a> (Radiology)<o:p></o:p></p>
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<tr style="height:14.5pt">
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:16.0pt;color:#002060">Non-Clinical Upgrade Resources</span></b><b><span style="font-size:16.0pt;color:#C00000"><o:p></o:p></span></b></p>
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<td width="565" valign="top" style="width:424.05pt;padding:0in 5.4pt 0in 5.4pt;height:14.35pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/spring_2024_combined_slide_deck.pdf">Professional Billing</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/resolute_hb_spring_2024_upgrade_general_slides.pdf">Hospital Billing</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/scanning_and_roi_updates_for_spring_2024_upgrade.pdf">Scanning and ROI</a><o:p></o:p></p>
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<td width="565" valign="top" style="width:424.05pt;padding:0in 5.4pt 0in 5.4pt;height:15.15pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/2024_cpw_spring_upgrade_slidedeck.pdf">Cadence / Prelude / Welcome</a> (Scheduler, Front Desk)<o:p></o:p></p>
</td>
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<tr style="height:15.15pt">
<td width="565" valign="top" style="width:424.05pt;padding:0in 5.4pt 0in 5.4pt;height:15.15pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/spring_2024_grand_central_slide_show.pdf">Grand Central / ADT</a> (Patient Access, Bed Planners, Central Scheduling)<o:p></o:p></p>
</td>
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<p class="MsoNormal"><o:p> </o:p></p>
</td>
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<p class="MsoNormal"><b><span style="font-size:16.0pt;color:#002060">Reporting/Analytics</span></b><b><span style="font-size:16.0pt">
<span style="color:#002060">Upgrade Resources</span></span></b><o:p></o:p></p>
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<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/2024_spring_upgrade_reporting_training_slides.pdf">Analytics Catalog</a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:16.0pt;color:#C00000"><o:p> </o:p></span></b></p>
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