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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif;color:#4472C4">What’s New?<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:red">Effective November 16, 2024: </span>
</b>All users will undergo an Epic Systems upgrade on November 16, 2024, between 3am-6am. Alongside the upgrade, we’re introducing virtual support options to provide you with quick and convenient assistance.
<o:p></o:p></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif;color:#4472C4">How do I get support</span></b><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif">
<span style="color:#4472C4">during Upgrade?<o:p></o:p></span></span></b></p>
<p class="MsoNormal">Trainers will offer virtual support to diagnose and resolve issues, Saturday, November 16, 2024, 7:00am-6:00pm, Sunday and Monday, November 17-18, from 7:00am-4:00pm.
<b>Virtual Support </b>is accessed directly from Hyperspace under the Epic button by selecting Virtual Support. Read how to connect to a trainer from the desktop in the
<a href="https://www-upstate-edu.libproxy.upstate.edu/training/intra/epic/documents/virtual_support_for_hyperdrive_super_users.pdf">
<b>Virtual Support for Epic</b></a><b> </b>Tip Sheet.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif;color:#4472C4">What if I have issues connecting to the virtual support line?<o:p></o:p></span></b></p>
<p class="MsoNormal">Read <a href="https://www-upstate-edu.libproxy.upstate.edu/training/intra/epic/documents/troubleshooting_instructional_information_system_update_bulletin.pdf">
<b>Common Troubleshooting Issues</b></a> or call our Zoom meeting line directly at 1-646-876 9923. Meeting ID: 846 139 2520. Participant ID – press #.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Segoe UI",sans-serif;color:#4472C4">Upgrade Resources<o:p></o:p></span></b></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="719" style="width:539.25pt;border-collapse:collapse">
<tbody>
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<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:.1in">
<h2><a name="Gen_Res"></a><b>Provider<o:p></o:p></b></h2>
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<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:.1in">
<h2><b>Non-Clinical <o:p></o:p></b></h2>
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<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="margin-top:6.0pt;mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/epiccare_ambulatory_upgrade_training_slides_fall_2024_final_kj.pdf">Ambulatory</a><o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal" style="margin-top:6.0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/2024_pb_fall_combined_slide_deck.pdf">Professional Billing</a><o:p></o:p></p>
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<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/upstate_fall_2024_upgrade_orders_ip_provider_training_slide_deck_final.pdf">Inpatient</a><o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/index.php?kword=RHB+Fall+2024+Upgrade&strrole=Any&numcid=10&stage=1&submit=Search">Hospital Billing</a><o:p></o:p></p>
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<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/asap_2024_fall_epic_upgrade_training_slides.pdf">ASAP
</a>(Emergency)<o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/him_upgrade_training_slides_may_2024.pdf">HIM</a><o:p></o:p></p>
</td>
</tr>
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<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:19.35pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/upstate_fall_2024_anesthesia_upgrade.pdf">Anesthesia</a><o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:19.35pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/index.php?kword=2024+cpw+fall&strrole=Any&numcid=10&stage=1&submit=Search">Cadence / Prelude / Welcome</a> (Scheduler, Front Desk)<o:p></o:p></p>
</td>
</tr>
<tr style="height:1.0pt">
<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<h2 style="margin-top:0in;mso-line-height-alt:0pt"><b>Nurse<o:p></o:p></b></h2>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/index.php?kword=2024+adt+fall+&strrole=Any&numcid=10&stage=1&submit=Search">Grand Central / ADT</a> (Patient Access, Bed Planners, Central Scheduling)<b><o:p></o:p></b></p>
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<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:12.15pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/epiccare_ambulatory_upgrade_training_slides_fall_2024_final_kj.pdf">Ambulatory</a><o:p></o:p></p>
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<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:12.15pt">
<h2><b>Reporting/Other<o:p></o:p></b></h2>
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<p class="MsoNormal" style="margin-top:6.0pt;mso-line-height-alt:0pt"><a href="https://urldefense.com/v3/__https://sway.cloud.microsoft/DUq4ET54pvD8oXM6?ref=Link&loc=mysways__;!!GobTDDpD7A!KmK5tLxQb7vKsuTVPzfIHmvS_-omfoEZ-fKp4hzjTt8CTNJ4OUH7631oH6a0pi8MvijuSQ9PoFph50KWTTTL-YEPhX2M$">Inpatient</a><o:p></o:p></p>
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<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:6.75pt">
<p class="MsoNormal" style="margin-top:6.0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/fall_2024_upgrade_reporting_slides.pdf">Reporting</a>
<o:p></o:p></p>
</td>
</tr>
<tr style="height:1.0pt">
<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/upstate_optime_fall_2024_upgrade.pdf">Optime</a><o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/secure_chat_fall_2024_epic_upgrade.pdf">Secure Chat Updates</a><o:p></o:p></p>
</td>
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<tr style="height:1.0pt">
<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/asap_2024_fall_epic_upgrade_training_slides.pdf">ASAP</a> (Emergency)<o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/haiku_upgrade_training_slides_fall_2024.pdf">Haiku & Canto Updates</a><o:p></o:p></p>
</td>
</tr>
<tr style="height:1.0pt">
<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<h2 style="margin-top:0in;mso-line-height-alt:0pt"><b>Other<o:p></o:p></b></h2>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/rover_upgrade_training_slides_final.pdf">Rover Updates
</a><o:p></o:p></p>
</td>
</tr>
<tr style="height:1.0pt">
<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://urldefense.com/v3/__https://sway.cloud.microsoft/EnKSfWtRvdQ6c6cB?ref=Link__;!!GobTDDpD7A!KmK5tLxQb7vKsuTVPzfIHmvS_-omfoEZ-fKp4hzjTt8CTNJ4OUH7631oH6a0pi8MvijuSQ9PoFph50KWTTTL-aTGEvvr$">Clinical Ancillary Roles</a><o:p></o:p></p>
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<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
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<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/fall_2024_beacon_upgrade_training_slides.pdf">Beacon</a> (Oncology Roles)<o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
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<tr style="height:1.0pt">
<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/bugsy_fall_2024_upgrade_training_slides.pdf">Bugsy</a> (Infection Control)<o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</td>
</tr>
<tr style="height:1.0pt">
<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:1.0pt">
<p class="MsoNormal" style="mso-line-height-alt:0pt"><a href="https://www.upstate.edu/training/intra/epic/documents/willow_inpatient_upgrade_training_slides_fall_2024.pdf">Willow</a> (Pharmacy Roles)<o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:1.0pt">
<p class="MsoNormal"><o:p> </o:p></p>
</td>
</tr>
<tr style="height:.1in">
<td width="280" valign="top" style="width:210.35pt;padding:0in 5.4pt 0in 5.4pt;height:.1in">
<p class="MsoNormal"><a href="https://www.upstate.edu/training/intra/epic/documents/upstate_radiant_upgrade_training_slides_fall_2024.pdf">Radiant</a> (Radiology)<o:p></o:p></p>
</td>
<td width="439" valign="top" style="width:328.9pt;padding:0in 0in 0in 0in;height:.1in">
<p class="MsoNormal">Print the <a href="https://www-upstate-edu.libproxy.upstate.edu/training/intra/epic/documents/2024_fall_upgrade_all_system_update_bulletin.pdf">
2024 Fall Upgrade Resources</a> System Update Bulletin<o:p></o:p></p>
</td>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif"><o:p> </o:p></span></b></p>
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