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<span style="font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);">This issue has been resolved. Users can return to standard procedures for ExtendedCare telemedicine visits. </span></p>
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<span style="font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);">Thank you for your patience.</span></p>
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IMT</div>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> EpicDown <epicdown-bounces@lists.upstate.edu> on behalf of Matthew D. Hill <HillMa@upstate.edu><br>
<b>Sent:</b> Friday, December 13, 2024 4:28 PM<br>
<b>To:</b> epicdown@lists.upstate.edu <epicdown@lists.upstate.edu><br>
<b>Subject:</b> [epicdown] ExtendedCare Telemedicine Platform Outage</font>
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Cisco WebEx continues to have problems with their service, and this is causing ExtendedCare telemedicine visits to fail. Please follow your standard downtime procedures (audio only telemedicine visits are acceptable during this time). Both vendors, Cisco and
ExtendedCare are aware of the problem. We continue to monitor the situation and will send an update when the issue has been resolved.</div>
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Thank You</div>
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