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<p class="MsoNormal"><span style="font-size:11.0pt">Good Afternoon,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">At this time Synmobility is up and running for end users normally. We are continuing to work on the greater issue with the software but have restored functionality of the program.<br>
<br>
If you have further issues at this time please contact the help desk to put in a ticket for the team.
<br>
<br>
As we work on the main issue throughout the weekend I will continue to update a final resolution to the issue.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Andrew Cowell<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Healthcare Information Systems Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">IMT<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">447 South Salina Street<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Syracuse, New York 13202<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">315-464-9519 (Office)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><img width="222" height="222" style="width:2.3083in;height:2.3083in" id="Picture_x0020_1" src="cid:image001.jpg@01DBE77F.B9A80220" alt="F7C195FD"><span style="mso-ligatures:standardcontextual"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> EpicDown <epicdown-bounces@lists.upstate.edu>
<b>On Behalf Of </b>Lisa A. Holmes<br>
<b>Sent:</b> Friday, June 27, 2025 12:01 PM<br>
<b>To:</b> epicdown@lists.upstate.edu<br>
<b>Subject:</b> [epicdown] Synapse/Synmobility Viewer Working<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424">Good morning,</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424"> </span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424">It has been brought to our attention that the Synmobility viewer is not functioning using the normal workflow.</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424"><br>
We are working with all teams to resolve this issue as quickly as possible.</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#242424"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;color:#242424">Attached is a guide for viewing images outside of the normal workflow, please use this as a work around. We will be updating as we resolve this issue.<br>
<br>
Thank you,<o:p></o:p></span></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424"> </span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424">Andrew Cowell</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424">Healthcare Information Systems Manager</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424">IMT</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424">447 South Salina Street</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424">Syracuse, New York 13202</span><o:p></o:p></p>
<p class="elementtoproof" style="background:white"><span style="font-size:11.0pt;color:#242424">315-464-9519 (Office)</span><o:p></o:p></p>
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