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<p class="MsoNormal"><span style="font-size:11.0pt">Good morning,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">This maintenance was completed and the system is working as expected.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:3.75pt"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none">Kevin Bigelow<br>
Manager, Departmental Systems<br>
IMT – Healthcare Information Systems<br>
SUNY Upstate Medical University<br>
315-558-7016<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> EpicDown <epicdown-bounces@lists.upstate.edu>
<b>On Behalf Of </b>Kevin Bigelow<br>
<b>Sent:</b> Tuesday, July 22, 2025 11:02 AM<br>
<b>To:</b> epicdown@lists.upstate.edu<br>
<b>Subject:</b> [epicdown] ATTENTION: Glucommander – Brief Interruption - System Maintenance on July 24th, 2025, 12:01 AM - 4:00 AM<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The Glucommander system may experience brief interruptions due to system maintenance on July 24th, 2025 from 12:00 AM until 4:00 AM.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Notes: <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:11.0pt">If you notice any issues, simply refresh your page or log out and log back in. By doing so, the system will continue to work without issue.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l1 level1 lfo3"><span style="font-size:11.0pt">IMT staff will be available and will refresh the Glucoview monitors beginning at 12:20 AM, as recommended by the vendor in their message below.<o:p></o:p></span></li></ul>
<p class="MsoListParagraph"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Please report any other Glucommander related issues during this period to IMT Support by calling (315) 464-4115. Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Original message from the vendor (Glytec):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="xxxmsonormal" style="margin-left:.5in"><i>Dear Valued Customer,<br>
<br>
We are writing to inform you of scheduled maintenance on July 24 from 12:00 AM to 4:00 AM (EDT). During this time, you may experience brief interruptions. If you notice any issues, simply refresh your page or log out and log back in to continue using the service
without any problems.<br>
<br>
Maintenance Details:<br>
- Date: July 24<br>
- Time: 12:00 AM to 4:00 AM (EDT)<br>
- Expected Outage: None but expect brief interruptions.<br>
<br>
What to Expect:<br>
- A brief service interruption of approximately 15-20 minutes, from 12:00am EDT to 12:20am.<o:p></o:p></i></p>
<p class="xxxmsonormal" style="margin-left:.5in"><i>- Glucommander will be accessible during this time, however if you encounter any issues, simply refresh your page or log out and log back in to continue using Glucommander.<o:p></o:p></i></p>
<p class="xxxmsonormal" style="margin-left:.5in"><i>- Your Kiosk/Glucoview monitors may also be affected and might need to be refreshed. If you don't have access to refresh the monitors yourself, your IT team will likely need to assist.<br>
<br>
Sincerely,<br>
Glytec Support <o:p></o:p></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.75pt"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none">Kevin Bigelow<br>
Manager, Departmental Systems<br>
IMT – Healthcare Information Systems<br>
SUNY Upstate Medical University<br>
315-558-7016<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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