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<p class="MsoNormal">Good afternoon,<o:p></o:p></p>
<p class="MsoNormal"><br>
We are continuing to work through this issue. We have found that there is an impact that has been found due to the reported storage issue.
<br>
<br>
Currently, we are working with the storage team to find a resolution to this issue. At this time, we anticipate that this will take some time to resolve. New Studies are coming in and we are accessing the total historical impact.
<o:p></o:p></p>
<p class="MsoNormal"><br>
We will update this thread with any new information as it becomes available.<br>
<br>
Thank you, <o:p></o:p></p>
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<p class="MsoNormal">Andrew Cowell<o:p></o:p></p>
<p class="MsoNormal">Healthcare Information Systems Manager<o:p></o:p></p>
<p class="MsoNormal">IMT<o:p></o:p></p>
<p class="MsoNormal">447 South Salina Street<o:p></o:p></p>
<p class="MsoNormal">Syracuse, New York 13202<o:p></o:p></p>
<p class="MsoNormal">315-464-9519 (Office)<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="222" height="222" style="width:2.3083in;height:2.3083in" id="Picture_x0020_596001378" src="cid:image002.jpg@01DC2708.C9DD2FD0" alt="F7C195FD"></span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-family:"Calibri",sans-serif;mso-ligatures:none"> EpicDown <epicdown-bounces@lists.upstate.edu>
<b>On Behalf Of </b>Andrew Cowell<br>
<b>Sent:</b> Tuesday, September 16, 2025 12:06 PM<br>
<b>To:</b> 'epicdown@lists.upstate.edu' <epicdown@lists.upstate.edu>; EpicDown <epicdown-bounces@lists.upstate.edu>; ALLRAD <ALLRAD@upstate.edu><br>
<b>Subject:</b> [epicdown] PACS Service degredation<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good afternoon,<o:p></o:p></p>
<p class="MsoNormal"><br>
We have gotten multiple reports of users getting errors in PACS. We are engaging all resources and looking into this issue now.<br>
<br>
We were also informed by IT that there was a potential issue with NAS Storage that may be related that was reported at the same time.<br>
<br>
We will be updating within 30 minutes and as we have more information.<br>
<br>
At this time the error some users are seeing looks like this:<br>
<br>
<span style="mso-ligatures:none"><img width="409" height="185" style="width:4.2583in;height:1.925in" id="Picture_x0020_2" src="cid:image003.jpg@01DC2708.C9DD2FD0"></span><br>
<br>
We are working to resolve this as quickly as possible. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Andrew Cowell<o:p></o:p></p>
<p class="MsoNormal">Healthcare Information Systems Manager<o:p></o:p></p>
<p class="MsoNormal">IMT<o:p></o:p></p>
<p class="MsoNormal">447 South Salina Street<o:p></o:p></p>
<p class="MsoNormal">Syracuse, New York 13202<o:p></o:p></p>
<p class="MsoNormal">315-464-9519 (Office)<o:p></o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="222" height="222" style="width:2.3166in;height:2.3166in" id="Picture_x0020_1" src="cid:image002.jpg@01DC2708.C9DD2FD0" alt="F7C195FD"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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