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<p class="MsoNormal"><span style="font-size:11.0pt">The Glucommander system may experience brief interruptions due to system maintenance on Thursday, October 23, 2025 from 12:00 AM until 4:00 AM.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Notes: <o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:11.0pt">If you notice any issues, simply refresh your page or log out and log back in. By doing so, the system will continue to work without issue.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:11.0pt">IMT staff will be available and will refresh the Glucoview monitors on Thursday morning, as recommended by the vendor in their message below.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Please report any other Glucommander related issues during this period to IMT Support by calling (315) 464-4115. Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Original message from the vendor (Glytec):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">Dear Valued Customer,<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">We are writing to inform you of an upcoming scheduled maintenance on October 23rd from 12:00 AM to 4:00 AM (EDT). During this time, you may experience brief interruptions. If you notice any issues, simply
refresh your page or log out and log back in to continue using the service without any problems.<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">Maintenance Details:<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">- Date: October 23<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">- Time: 12:00 AM to 4:00 AM (EDT)<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">- Expected Outage: None but expect brief interruptions.<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">What to Expect:<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">- Potential brief service interruption throughout the maintenance period 12:00am to 4:00am EDT.<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">- Glucommander will be accessible during this time, however if you encounter any issues, simply refresh your page or log out and log back in to continue using Glucommander.<o:p></o:p></span></i></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt">- Your Kiosk/Glucoview monitors may also be affected and might need to be refreshed. If you don't have access to refresh the monitors yourself, your IT team will likely need to assist.<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.75pt"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:none">Kevin Bigelow<br>
Manager, Departmental Systems<br>
IMT – Healthcare Information Systems<br>
SUNY Upstate Medical University<br>
315-558-7016<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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