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<p class="MsoNormal">Settings have now been restored by Surescripts, and affected providers should be able to resume e-prescribing. Any prescriptions that were not canceled and remain in the error queue will be reprocessed.<span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you for your patience,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Upstate IMT<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> EpicDown <epicdown-bounces@lists.upstate.edu>
<b>On Behalf Of </b>Mary Ann Gross<br>
<b>Sent:</b> Monday, June 1, 2026 12:40 PM<br>
<b>To:</b> 'epicdown@lists.upstate.edu' <epicdown@lists.upstate.edu><br>
<b>Subject:</b> [epicdown] Issue: ePrescribing Errors<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">It has come to our attention that providers that also prescribe at Crouse had their e-prescribing rights removed from Upstate and applied to Crouse over the weekend. We have asked Surescripts to revert the
change and are waiting on confirmation. We will send out another update when we are notified this is complete. Any prescriptions that are not canceled and remain in the error queue will be reprocessed.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you for your patience,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Upstate IMT<o:p></o:p></span></p>
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