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<p class="MsoNormal"><span style="font-size:14.0pt">The Surescripts issues are now be resolved. We are currently re-triggering any messages that errored during this outage.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt">IMT<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> EpicDown <epicdown-bounces@lists.upstate.edu>
<b>On Behalf Of </b>Mary Ann Gross<br>
<b>Sent:</b> Wednesday, June 10, 2026 6:48 AM<br>
<b>To:</b> epicdown@lists.upstate.edu<br>
<b>Subject:</b> [epicdown] ePrescribing issues<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:16.0pt">Although Surescripts has reported some progress, testing indicates that
<b>issues continue to persist</b>. For patients in the Emergency Department or Urgent Care who require medications urgently, please continue following the downtime procedures outlined below.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;color:black">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;color:black">IMT<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> EpicDown <<a href="mailto:epicdown-bounces@lists.upstate.edu">epicdown-bounces@lists.upstate.edu</a>>
<b>On Behalf Of </b>Mary Ann Gross<br>
<b>Sent:</b> Tuesday, June 9, 2026 7:47 PM<br>
<b>To:</b> 'epicdown@lists.upstate.edu' <<a href="mailto:epicdown@lists.upstate.edu">epicdown@lists.upstate.edu</a>><br>
<b>Subject:</b> [epicdown] ePrescribing issues<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Times New Roman",serif">It has come to our attention that Surescripts has been unavailable since approximately 3:30 PM. Surescripts has confirmed the issue is on their end, and no estimated time
of resolution has been provided. <b>Messages remaining in the error queue will be retriggered once service is restored.<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:16.0pt;font-family:"Times New Roman",serif">For urgent ER, Urgent Care, and inpatient discharge medications</span></b><span style="font-size:16.0pt;font-family:"Times New Roman",serif">, please "done" the In Basket
error and <b>either call in the script or change the order class to print</b> (if prescription paper is available) and provide it to the patient (see tip sheet link below).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Times New Roman",serif"><a href="https://www-upstate-edu.libproxy.upstate.edu/training/intra/epic/documents/change_order_class_prescriptions_at_discharge_upstate_tip_sheet.pdf">Change the Order
Class for Prescriptions at Discharge IP Prov</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Times New Roman",serif">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:16.0pt;font-family:"Times New Roman",serif">IMT<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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