[epicproviders] Dragon Connectivity Issues - Updated

[Epic - All Provider Staff]

IMT has successfully identified the issue affecting PowerMics and dictation connectivity within Epic. We are now in the process of deploying the fix to all impacted devices. We expect the deployment to be completed by end of day Friday July 5th.  If you are experiencing the issue and would like the fix applied manually, please contact the Help Desk or follow the instructions below.



We appreciate your patience and understanding as we worked to resolve this issue. Should you have any questions or experience any further problems, please do not hesitate to contact the Help Desk at (315)464-4115.



Steps to install Fix
1. Click the start button
2. Go to Software Center
3. Select " Nuance PowerMic Citrix Extension " (Icon example below)
4. Click Install

  [cid:image002.png at 01DACC76.25B07720]


Thank you,

[cid:image003.jpg at 01DACC76.25B07720]




From: EpicProviders <epicproviders-bounces at lists.upstate.edu> On Behalf Of Epic - All Provider Staff
Sent: Friday, June 28, 2024 12:32 PM
To: 'epicproviders at lists.upstate.edu' <epicproviders at lists.upstate.edu>
Subject: [epicproviders] Dragon Connectivity Issues

Good Afternoon,

IMT is actively working to resolve connectivity issues with Dragon which include the error that states  "No supported audio device is available".  While IMT continues to work on this, it may help to log off and back into Citrix (to start a new session) or even a restart of the computer if the workstation doesn't get shut down regularly.

We appreciate your patience while we work to resolve this problem.

Thank you,

[cid:image004.png at 01DACC76.25B07720]

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