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<div><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><b>Upgrade today! </b></span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><i>The Epic Hyperdrive update is now live</i>.</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);">This upgrade is a redesign of Epic to allow you to see data more efficiently (fewer
clicks and screen changes!). The underlying change also allows for new tools we are working to bring you over the next months and years. While the look of Epic will have some changes, it is largely the same- just refreshed. We have been testing this upgrade
with a large pilot group for the last month and at the Community Campus for the last 2 weeks and have confirmed most users can jump right in without issue.</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);">Epic is now launched from this icon that is available in Citrix and on desktops:</span></div>
<div class="elementToProof" style="margin-left: 40px;"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><img id="imageSelected0" width="68" height="73" style="width: 68px; height: 73px;" data-outlook-trace="F:1|T:1" src="cid:e82c438c-a871-428e-99e0-1479d22d8813"></span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><br>
</span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);">If you would like help, I have some resources here, including an option for a live conference
call you can initiate from within Epic. </span></div>
<div class="elementToProof"><span style="font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0);"><br>
</span></div>
<p class="elementToProof" style="margin-top: 0px; margin-bottom: 0px;"><span style="letter-spacing: normal; font-family: "Segoe UI", sans-serif; font-size: 14pt; color: rgb(192, 0, 0);"><b>How do I get support, report on findings, or get answers to questions?</b></span></p>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);">In efforts to provide real-time assistance, trainers
will offer virtual support to diagnose and resolve issues, </span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b>Tuesday,</b></span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);"> </span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b>November
28, 2023, through Thursday, November 30, 2023,</b></span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);"> from
</span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b>7am-6pm</b></span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);">.
Virtual Support is accessed directly from Hyperdrive under the Epic button by selecting
</span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b>Hyperdrive Support.
</b></span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);">Read how to connect to a trainer from the desktop in the
</span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/virtual_support_for_hyperdrive_super_users.pdf" target="_blank" id="OWAc83be4f4-9aca-4153-89cd-011e9cb2e356" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="0" data-loopstyle="linkonly" style="margin: 0px;">Virtual
Support for Hyperdrive Tip Sheet</a>.</b></span></p>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);"> </span></p>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: "Segoe UI", sans-serif; font-size: 14pt; color: rgb(192, 0, 0);"><b>What if I have issues connecting to the virtual support line?</b></span></p>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);">Read more about connecting to Zoom and<a href="https://www.upstate.edu/training/intra/epic/documents/troubleshooting_instructional_information_system_update_bulletin.pdf" target="_blank" id="OWA623e0a51-74b1-2d57-f9f4-4e8e14f3453b" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="1" data-loopstyle="linkonly" style="margin: 0px;"> </a></span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/troubleshooting_instructional_information_system_update_bulletin.pdf" target="_blank" id="OWA623e0a51-74b1-2d57-f9f4-4e8e14f3453b" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="1" data-loopstyle="linkonly" style="margin: 0px;">Common
Troubleshooting Issues</a></b></span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);">, or call our Zoom meeting line directly at 1-646-876 9923. Meeting ID: 846 139 2520. Participant
ID – press #.</span></p>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);"> </span></p>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);"> </span></p>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: "Segoe UI", sans-serif; font-size: 14pt; color: rgb(192, 0, 0);"><b>Clinical Resources</b></span></p>
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<span style="letter-spacing: normal; color: rgb(36, 36, 36);"><b>Provider</b></span></p>
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<li style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; align-self: start; margin: 0px 0px 0px 18pt; color: rgb(36, 36, 36);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/amb_emr_hyperdrive_rollout_training_slides_approved_final_kj_10_4.pdf" target="_blank" id="OWA135d47d5-ae58-8594-33e6-d7a471eb9944" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="2" style="margin: 0px;" data-loopstyle="linkonly">Ambulatory</a></b></span></li></ul>
</td>
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<ul style="text-align: left; margin-top: 0px; margin-bottom: 0px; list-style-type: disc; flex-direction: column; display: flex;">
<li style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; align-self: start; margin: 0px 0px 0px 18pt; color: rgb(36, 36, 36);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/inpatient_provider_2023_hyperdrive_upgrade_training_slides.pdf" target="_blank" id="OWA732372fd-105c-fe1d-c53c-660acafed842" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="3" style="margin: 0px;" data-loopstyle="linkonly">Inpatient</a></b></span></li></ul>
</td>
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<ul style="text-align: left; margin-top: 0px; margin-bottom: 0px; list-style-type: disc; flex-direction: column; display: flex;">
<li style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; align-self: start; margin: 0px 0px 0px 18pt; color: rgb(36, 36, 36);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/hyperdrive_slides_for_asap.pdf" target="_blank" id="OWAbdcf76b3-b3cf-fe76-3d63-b615377a4410" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="4" style="margin: 0px;" data-loopstyle="linkonly">ASAP
(Emergency)</a></b></span></li></ul>
</td>
</tr>
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<ul style="text-align: left; margin-top: 0px; margin-bottom: 0px; list-style-type: disc; flex-direction: column; display: flex;">
<li style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; align-self: start; margin: 0px 0px 0px 18pt; color: rgb(36, 36, 36);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/hyperdrive_upgrade_slide_deck_for_anesthesia.pdf" target="_blank" id="OWA90c64140-c55f-6d6e-83bc-8826f1a87958" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="5" style="margin: 0px;" data-loopstyle="linkonly">Anesthesia</a></b></span></li></ul>
</td>
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<p style="text-align: left; margin: 0px; font-family: Calibri, sans-serif; font-size: 11pt;">
<span style="letter-spacing: normal; color: rgb(36, 36, 36);"><b>Nurse</b></span></p>
</td>
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<ul style="text-align: left; margin-top: 0px; margin-bottom: 0px; list-style-type: disc; flex-direction: column; display: flex;">
<li style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; align-self: start; margin: 0px 0px 0px 18pt; color: rgb(36, 36, 36);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/amb_emr_hyperdrive_rollout_training_slides_approved_final_kj_10_4.pdf" target="_blank" id="OWAd96022e4-661e-5c48-be18-c56462ea43b3" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="6" style="margin: 0px;" data-loopstyle="linkonly">Ambulatory</a></b></span></li></ul>
</td>
</tr>
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<td style="text-align: left; padding: 0px 5.4pt; vertical-align: top; width: 424.5pt; height: 15.15pt;">
<ul style="text-align: left; margin-top: 0px; margin-bottom: 0px; list-style-type: disc; flex-direction: column; display: flex;">
<li style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; align-self: start; margin: 0px 0px 0px 18pt; color: rgb(36, 36, 36);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/inpatient_nurse_2023_hyperdrive_upgrade_training_slides.pdf" target="_blank" id="OWA170fe158-014a-5aee-c545-ee56c038e0ef" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="7" style="margin: 0px;" data-loopstyle="linkonly">Inpatient</a></b></span></li></ul>
</td>
</tr>
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<td style="text-align: left; padding: 0px 5.4pt; vertical-align: top; width: 424.5pt; height: 15.15pt;">
<ul style="text-align: left; margin-top: 0px; margin-bottom: 0px; list-style-type: disc; flex-direction: column; display: flex;">
<li style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; align-self: start; margin: 0px 0px 0px 18pt; color: rgb(36, 36, 36);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/hyperdrive_upgrade_slide_deck_for_optime.pdf" target="_blank" id="OWA8e201c21-a98e-98a6-aa8c-fb0ca0a32dae" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="8" style="margin: 0px;" data-loopstyle="linkonly">Optime</a></b></span></li></ul>
</td>
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<td style="text-align: left; padding: 0px 5.4pt; vertical-align: top; width: 424.5pt; height: 15.15pt;">
<ul style="text-align: left; margin-top: 0px; margin-bottom: 0px; list-style-type: disc; flex-direction: column; display: flex;">
<li style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; align-self: start; margin: 0px 0px 0px 18pt; color: rgb(36, 36, 36);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/documents/hyperdrive_slides_for_asap.pdf" target="_blank" id="OWA15b3d31c-2c6d-451a-d6b1-f81f9c74b4a7" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="9" style="margin: 0px;" data-loopstyle="linkonly">ASAP
(Emergency)</a></b></span></li></ul>
</td>
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</tbody>
</table>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);"> </span></p>
<p style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);"><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://urldefense.com/v3/__https:/upstate.video.yuja.com/V/Video?v=7746068&node=32910472&a=96726682&autoplay=1__;!!GobTDDpD7A!KS6b8nnyJcqz7ThI9lgnqFrDBpAmrRxhB2D8LMz10FBKlQB5mb0aR4Y00kKAFSb654wGTW-voTE9du9xGmN9QHQeWQ$" target="_blank" id="OWA3fdb838b-2b8e-1948-ba05-3f55851c8a69" class="OWAAutoLink" rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="10" data-loopstyle="linkonly" style="margin: 0px;">What
is Hyperdrive?</a></b></span><span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; font-weight: 400; color: rgb(36, 36, 36);"> [video]</span></p>
<p class="elementToProof" style="text-align: left; margin: 0px; background-color: rgb(255, 255, 255);">
<span style="letter-spacing: normal; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(36, 36, 36);"><b><a href="https://www.upstate.edu/training/intra/epic/hyperdrive.php" target="_blank" id="OWAa64c2bec-711f-31c0-ed27-af4013245c04" class="OWAAutoLink" rel="noopener noreferrer" data-auth="VerificationFailed" data-linkindex="11" data-loopstyle="linkonly" style="margin: 0px;">Hyperdrive
resources webpage</a></b></span></p>
<hr>
<p class="elementToProof" align="right" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<span style="font-family: "Calibri Light", sans-serif; font-size: 10pt; color: rgb(166, 166, 166);">From the Desk of</span></p>
<p align="right" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<span style="font-family: "Calibri Light", sans-serif; font-size: 10pt; color: rgb(166, 166, 166);">Neal Seidberg, MD</span></p>
<p align="right" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<span style="font-family: "Calibri Light", sans-serif; font-size: 10pt; color: rgb(166, 166, 166);">seidbern@upstate.edu</span></p>
<p align="right" style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt; color: rgb(0, 0, 0);">
<span style="font-family: "Calibri Light", sans-serif; font-size: 10pt; color: rgb(166, 166, 166);">315-464-7507</span></p>
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