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<p class="MsoNormal">Brenda Passardi, CHAM<o:p></o:p></p>
<p class="MsoNormal">Performance Improvement Manager<o:p></o:p></p>
<p class="MsoNormal">Upstate University Hospital<o:p></o:p></p>
<p class="MsoNormal">Phone: Available on Teams<o:p></o:p></p>
<p class="MsoNormal">Email: passardb@upstate.edu<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Kaniesha Mason <BarnettK@upstate.edu> <br>
<b>Sent:</b> Friday, September 20, 2024 5:40 AM<br>
<b>To:</b> Brenda L. Passardi <PassardB@upstate.edu><br>
<b>Subject:</b> Fw: EMPIRE PLAN - Important to Read and SHARE<o:p></o:p></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Please send through the listserve.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Kaniesha <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoAutoSig" style="margin:0in">Kaniesha M Mason<o:p></o:p></p>
<p class="MsoAutoSig" style="margin:0in">Director of Registration<o:p></o:p></p>
<p class="MsoAutoSig" style="margin:0in">University Hospital RM 1321D<o:p></o:p></p>
<p class="MsoAutoSig" style="margin:0in">Syracuse, NY 13210<o:p></o:p></p>
<p class="MsoAutoSig" style="margin:0in">315-464-3967 office<o:p></o:p></p>
<p class="MsoAutoSig" style="margin:0in">315-526-0514 cell<o:p></o:p></p>
<p class="MsoAutoSig" style="margin:0in"> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Jackie Wheeler <<a href="mailto:WheelerJ@upstate.edu">WheelerJ@upstate.edu</a>><br>
<b>Sent:</b> Friday, September 20, 2024 3:40 AM<br>
<b>To:</b> Aimee Tan <<a href="mailto:TanAi@upstate.edu">TanAi@upstate.edu</a>>; Amanda G. Sprague <<a href="mailto:SpragueA@upstate.edu">SpragueA@upstate.edu</a>>; Amanda M. Demperio <<a href="mailto:DemperiA@upstate.edu">DemperiA@upstate.edu</a>>; Amy L.
Williamson <<a href="mailto:WilliaAL@upstate.edu">WilliaAL@upstate.edu</a>>; Anastasia M. Manning <<a href="mailto:ManningA@upstate.edu">ManningA@upstate.edu</a>>; Andrea Luce <<a href="mailto:LuceA@upstate.edu">LuceA@upstate.edu</a>>; Andrea M. Beabes <<a href="mailto:BeabesA@upstate.edu">BeabesA@upstate.edu</a>>;
Antonise L. Capers <<a href="mailto:capersa@upstate.edu">capersa@upstate.edu</a>>; Audra A. Nicolucci <<a href="mailto:NicolucA@upstate.edu">NicolucA@upstate.edu</a>>; Barbara Motyka <<a href="mailto:MotykaB@upstate.edu">MotykaB@upstate.edu</a>>; Brenda Carhart
<<a href="mailto:CarhartB@upstate.edu">CarhartB@upstate.edu</a>>; Brenda L. Passardi <<a href="mailto:PassardB@upstate.edu">PassardB@upstate.edu</a>>; Brett A. Parsons <<a href="mailto:ParsonsB@upstate.edu">ParsonsB@upstate.edu</a>>; Brian V. Azzoto <<a href="mailto:AzzotoB@upstate.edu">AzzotoB@upstate.edu</a>>;
Bridget B. Dooher <<a href="mailto:DooherB@upstate.edu">DooherB@upstate.edu</a>>; Bridget Flanagan <<a href="mailto:FlanagaB@upstate.edu">FlanagaB@upstate.edu</a>>; Carla A. Jordan <<a href="mailto:JordanC@upstate.edu">JordanC@upstate.edu</a>>; Carolyn Snyder
<<a href="mailto:SnyderCa@upstate.edu">SnyderCa@upstate.edu</a>>; Catherine Johnson <<a href="mailto:JohnsoCE@upstate.edu">JohnsoCE@upstate.edu</a>>; Cathye Allen <<a href="mailto:AllenC@upstate.edu">AllenC@upstate.edu</a>>; Cheryl Burdick <<a href="mailto:BurdickC@upstate.edu">BurdickC@upstate.edu</a>>;
Christopher L. Lalone <<a href="mailto:LaloneC@upstate.edu">LaloneC@upstate.edu</a>>; Colleen Wellington <<a href="mailto:WellingC@upstate.edu">WellingC@upstate.edu</a>>; Connor Ransier <<a href="mailto:RansierC@upstate.edu">RansierC@upstate.edu</a>>; Cynthia
S. Donati <<a href="mailto:DonatiC@upstate.edu">DonatiC@upstate.edu</a>>; Danielle Dusthimer <<a href="mailto:DusthimD@upstate.edu">DusthimD@upstate.edu</a>>; Dawn Burns <<a href="mailto:BurnsD@upstate.edu">BurnsD@upstate.edu</a>>; Dawn Kelly <<a href="mailto:KellyD@upstate.edu">KellyD@upstate.edu</a>>;
Deborah B. Gregoire <<a href="mailto:BaxterD@upstate.edu">BaxterD@upstate.edu</a>>; Denise K. Mironti <<a href="mailto:MirontiD@upstate.edu">MirontiD@upstate.edu</a>>; Denise Spaights <<a href="mailto:StensonD@upstate.edu">StensonD@upstate.edu</a>>; Diane
Zarnowski <<a href="mailto:ZarnowsD@upstate.edu">ZarnowsD@upstate.edu</a>>; Dina L. Mawson <<a href="mailto:MawsonD@upstate.edu">MawsonD@upstate.edu</a>>; Donna Gibbs <<a href="mailto:GibbsD@upstate.edu">GibbsD@upstate.edu</a>>; Edward Halpin <<a href="mailto:HalpinEd@upstate.edu">HalpinEd@upstate.edu</a>>;
Elizabeth J. Drescher <<a href="mailto:DrescheE@upstate.edu">DrescheE@upstate.edu</a>>; Elizabeth J. Sassano <<a href="mailto:SassanoE@upstate.edu">SassanoE@upstate.edu</a>>; Ellen C. Murgia <<a href="mailto:MurgiaE@upstate.edu">MurgiaE@upstate.edu</a>>; Ellie
M. Scala <<a href="mailto:ScalaE@upstate.edu">ScalaE@upstate.edu</a>>; Emily A. Eldred <<a href="mailto:EldredE@upstate.edu">EldredE@upstate.edu</a>>; Emily Greenwood <<a href="mailto:GreenwoE@upstate.edu">GreenwoE@upstate.edu</a>>; Evelyn Braun <<a href="mailto:BraunE@upstate.edu">BraunE@upstate.edu</a>>;
Grace A. White <<a href="mailto:WhiteG@upstate.edu">WhiteG@upstate.edu</a>>; Gretchen Dwyer <<a href="mailto:DwyerG@upstate.edu">DwyerG@upstate.edu</a>>; Hayam M. Khalil <<a href="mailto:KhalilHa@upstate.edu">KhalilHa@upstate.edu</a>>; Heather Abar <<a href="mailto:AbarH@upstate.edu">AbarH@upstate.edu</a>>;
Heather Azzoto <<a href="mailto:AzzotoH@upstate.edu">AzzotoH@upstate.edu</a>>; Heather Caza <<a href="mailto:CazaH@upstate.edu">CazaH@upstate.edu</a>>; Heidi L. Francis <<a href="mailto:FrancisH@upstate.edu">FrancisH@upstate.edu</a>>; Irene E. Holsinger <<a href="mailto:HolsingR@upstate.edu">HolsingR@upstate.edu</a>>;
Jack L. Leporte <<a href="mailto:LeporteJ@upstate.edu">LeporteJ@upstate.edu</a>>; Jackie Wheeler <<a href="mailto:WheelerJ@upstate.edu">WheelerJ@upstate.edu</a>>; Jacqulin Rivera <<a href="mailto:RiveraJa@upstate.edu">RiveraJa@upstate.edu</a>>; Jamie L. GREENWOOD
<<a href="mailto:GREENWOJ@upstate.edu">GREENWOJ@upstate.edu</a>>; Jane Dugan <<a href="mailto:DuganJ@upstate.edu">DuganJ@upstate.edu</a>>; Janice M. Morabito <<a href="mailto:MorabitJ@upstate.edu">MorabitJ@upstate.edu</a>>; Jean Knittel <<a href="mailto:KnittelJ@upstate.edu">KnittelJ@upstate.edu</a>>;
Jeannette Emanuelli <<a href="mailto:EmanuelJ@upstate.edu">EmanuelJ@upstate.edu</a>>; Jeffrey D. Buckman <<a href="mailto:BuckmanJ@upstate.edu">BuckmanJ@upstate.edu</a>>; Jennifer Jewell <<a href="mailto:JewellJe@upstate.edu">JewellJe@upstate.edu</a>>; Jennifer
L. Eckrich <<a href="mailto:EckrichJ@upstate.edu">EckrichJ@upstate.edu</a>>; Jessica C. Giannino <<a href="mailto:GianninJ@upstate.edu">GianninJ@upstate.edu</a>>; Jessica Keller <<a href="mailto:KelleJes@upstate.edu">KelleJes@upstate.edu</a>>; Joanne M. Lesnau
<<a href="mailto:LesnauJ@upstate.edu">LesnauJ@upstate.edu</a>>; Joseph Byrne <<a href="mailto:ByrneJ@upstate.edu">ByrneJ@upstate.edu</a>>; Joseph Cieri <<a href="mailto:CieriJ@upstate.edu">CieriJ@upstate.edu</a>>; Julie A. Thompson <<a href="mailto:ThompsJu@upstate.edu">ThompsJu@upstate.edu</a>>;
Juliza J. Arroyo <<a href="mailto:ArroyoJ@upstate.edu">ArroyoJ@upstate.edu</a>>; K. Kelley Morris <<a href="mailto:MorrisKa@upstate.edu">MorrisKa@upstate.edu</a>>; Kaniesha Mason <<a href="mailto:BarnettK@upstate.edu">BarnettK@upstate.edu</a>>; Kara LaBorde
<<a href="mailto:LaBordeK@upstate.edu">LaBordeK@upstate.edu</a>>; Karen Netti <<a href="mailto:NettiK@upstate.edu">NettiK@upstate.edu</a>>; Karen Rice <<a href="mailto:RiceK@upstate.edu">RiceK@upstate.edu</a>>; Katherine Taber <<a href="mailto:TaberK@upstate.edu">TaberK@upstate.edu</a>>;
Kathleen Valentino <<a href="mailto:ValentiK@upstate.edu">ValentiK@upstate.edu</a>>; Kathryn Smith <<a href="mailto:SmithK7@upstate.edu">SmithK7@upstate.edu</a>>; Katrina J. Jones <<a href="mailto:NorvellK@upstate.edu">NorvellK@upstate.edu</a>>; Kay M. Howard
<<a href="mailto:HowardK@upstate.edu">HowardK@upstate.edu</a>>; Kelly O'Hara <<a href="mailto:OHaraK@upstate.edu">OHaraK@upstate.edu</a>>; Kieley Downing <<a href="mailto:DowningK@upstate.edu">DowningK@upstate.edu</a>>; Kimberly A. Rainbow <<a href="mailto:RainbowK@upstate.edu">RainbowK@upstate.edu</a>>;
Krista T. Gerling <<a href="mailto:GerlingK@upstate.edu">GerlingK@upstate.edu</a>>; Kristen M. Henry <<a href="mailto:HenryKr@upstate.edu">HenryKr@upstate.edu</a>>; Kristine M. Devaney <<a href="mailto:DevaneyK@upstate.edu">DevaneyK@upstate.edu</a>>; Kristy
Holcomb <<a href="mailto:LebeauK@upstate.edu">LebeauK@upstate.edu</a>>; Kristyna Azzoto <<a href="mailto:AzzotoK@upstate.edu">AzzotoK@upstate.edu</a>>; Lashonda M. Williams <<a href="mailto:WilliaLa@upstate.edu">WilliaLa@upstate.edu</a>>; Lataveis Bryant <<a href="mailto:BryantL@upstate.edu">BryantL@upstate.edu</a>>;
Laura Bronner <<a href="mailto:BronneLa@upstate.edu">BronneLa@upstate.edu</a>>; Laura Cuff <<a href="mailto:CuffL@upstate.edu">CuffL@upstate.edu</a>>; Leah K. Souza <<a href="mailto:SouzaL@upstate.edu">SouzaL@upstate.edu</a>>; Lenore Hall <<a href="mailto:HallL@upstate.edu">HallL@upstate.edu</a>>;
Lindsey A. Phillips <<a href="mailto:PhilLind@upstate.edu">PhilLind@upstate.edu</a>>; Lisa Cardella <<a href="mailto:CardellL@upstate.edu">CardellL@upstate.edu</a>>; Lisa Craner <<a href="mailto:CranerL@upstate.edu">CranerL@upstate.edu</a>>; Lisa DaRin <<a href="mailto:DarinL@upstate.edu">DarinL@upstate.edu</a>>;
Lisa Donovan <<a href="mailto:DonovanL@upstate.edu">DonovanL@upstate.edu</a>>; Lisa H. Knickerbocker <<a href="mailto:KnickerL@upstate.edu">KnickerL@upstate.edu</a>>; Lisa LB O'Reilly <<a href="mailto:OreillyL@upstate.edu">OreillyL@upstate.edu</a>>; Loretta
Owens <<a href="mailto:OwensL@upstate.edu">OwensL@upstate.edu</a>>; Lori Covington <<a href="mailto:CovingtL@upstate.edu">CovingtL@upstate.edu</a>>; Marc Behringer <<a href="mailto:BehringM@upstate.edu">BehringM@upstate.edu</a>>; Maria Wormald <<a href="mailto:WormaldM@upstate.edu">WormaldM@upstate.edu</a>>;
Mark Polge <<a href="mailto:PolgeM@upstate.edu">PolgeM@upstate.edu</a>>; Mark Sanford <<a href="mailto:SanfordM@upstate.edu">SanfordM@upstate.edu</a>>; Marlene Z. Hawley <<a href="mailto:HawleyM@upstate.edu">HawleyM@upstate.edu</a>>; Marsha Smith <<a href="mailto:SMITMARS@upstate.edu">SMITMARS@upstate.edu</a>>;
Mary Ann Baker <<a href="mailto:BakerM@upstate.edu">BakerM@upstate.edu</a>>; Mary Ann Jardin <<a href="mailto:JardinM@upstate.edu">JardinM@upstate.edu</a>>; Marybeth Smith Giromini <<a href="mailto:SmithGiM@upstate.edu">SmithGiM@upstate.edu</a>>; Marypat D'Arrigo
<<a href="mailto:DArrigoM@upstate.edu">DArrigoM@upstate.edu</a>>; Matthew Jones <<a href="mailto:JoneMatt@upstate.edu">JoneMatt@upstate.edu</a>>; Megan P. Carey <<a href="mailto:CareyM@upstate.edu">CareyM@upstate.edu</a>>; Melanie A. Loftus <<a href="mailto:LoftusM@upstate.edu">LoftusM@upstate.edu</a>>;
Melanie M. Soulier <<a href="mailto:SoulierM@upstate.edu">SoulierM@upstate.edu</a>>; Melissa Stacy <<a href="mailto:StacyM@upstate.edu">StacyM@upstate.edu</a>>; Michele A. Fehlman <<a href="mailto:FehlmanM@upstate.edu">FehlmanM@upstate.edu</a>>; Michelle A.
Fiesinger <<a href="mailto:FIESINGM@upstate.edu">FIESINGM@upstate.edu</a>>; Michelle Murray <<a href="mailto:MurrayM@upstate.edu">MurrayM@upstate.edu</a>>; Michelle Scott <<a href="mailto:ScottMic@upstate.edu">ScottMic@upstate.edu</a>>; Michelle Tibbits <<a href="mailto:TibbitsM@upstate.edu">TibbitsM@upstate.edu</a>>;
Nancy J. Levensailor <<a href="mailto:LevensaN@upstate.edu">LevensaN@upstate.edu</a>>; Nichole Hunt <<a href="mailto:HuntN@upstate.edu">HuntN@upstate.edu</a>>; Nicole D. Hayes <<a href="mailto:HayesN@upstate.edu">HayesN@upstate.edu</a>>; Olga K. Aviles <<a href="mailto:AvilesO@upstate.edu">AvilesO@upstate.edu</a>>;
Patricia Racculia <<a href="mailto:RacculiP@upstate.edu">RacculiP@upstate.edu</a>>; Patrick M. Godek <<a href="mailto:GodekP@upstate.edu">GodekP@upstate.edu</a>>; Paula Eddington <<a href="mailto:EddingtP@upstate.edu">EddingtP@upstate.edu</a>>; Rachel Bowen
<<a href="mailto:BowenRa@upstate.edu">BowenRa@upstate.edu</a>>; Rachel E. Sellin <<a href="mailto:SellinR@upstate.edu">SellinR@upstate.edu</a>>; Rebecca Erwin <<a href="mailto:ErwinR@upstate.edu">ErwinR@upstate.edu</a>>; Renee Johnson <<a href="mailto:JohnsonR@upstate.edu">JohnsonR@upstate.edu</a>>;
Robin Gilfilian <<a href="mailto:GilfiliR@upstate.edu">GilfiliR@upstate.edu</a>>; Robin Vinette <<a href="mailto:VinetteR@upstate.edu">VinetteR@upstate.edu</a>>; Ronald G. Waldron <<a href="mailto:WaldronR@upstate.edu">WaldronR@upstate.edu</a>>; Ryan Kelly
<<a href="mailto:KellyRy@upstate.edu">KellyRy@upstate.edu</a>>; Sadia L. Duquette <<a href="mailto:DuquettS@upstate.edu">DuquettS@upstate.edu</a>>; Seth Hartman <<a href="mailto:HartmanS@upstate.edu">HartmanS@upstate.edu</a>>; Shannon Austin <<a href="mailto:AustinS@upstate.edu">AustinS@upstate.edu</a>>;
Sharonda Jackson-Richardson <<a href="mailto:JacksonS@upstate.edu">JacksonS@upstate.edu</a>>; Sheena L. Cramer <<a href="mailto:CramerSh@upstate.edu">CramerSh@upstate.edu</a>>; Shelley White <<a href="mailto:WhiteS@upstate.edu">WhiteS@upstate.edu</a>>; Stacey
C. Gibbs <<a href="mailto:MozoGibS@upstate.edu">MozoGibS@upstate.edu</a>>; Stacie E. Harrison <<a href="mailto:HarrStac@upstate.edu">HarrStac@upstate.edu</a>>; Stephanie Goldberg <<a href="mailto:GoldberS@upstate.edu">GoldberS@upstate.edu</a>>; Stephanie McCabe
<<a href="mailto:McCabeS@upstate.edu">McCabeS@upstate.edu</a>>; Stephanie Virginia <<a href="mailto:VirginiS@upstate.edu">VirginiS@upstate.edu</a>>; Susan Diraddo <<a href="mailto:DiraddoS@upstate.edu">DiraddoS@upstate.edu</a>>; Tamara Guinta <<a href="mailto:GuintaT@upstate.edu">GuintaT@upstate.edu</a>>;
Tammy Pais <<a href="mailto:PaisT@upstate.edu">PaisT@upstate.edu</a>>; Tania A. Caiello <<a href="mailto:CAIELLOT@upstate.edu">CAIELLOT@upstate.edu</a>>; Tanya Clos <<a href="mailto:ClosT@upstate.edu">ClosT@upstate.edu</a>>; Tara Locastro <<a href="mailto:LocastrT@upstate.edu">LocastrT@upstate.edu</a>>;
Taressa Y. Smith <<a href="mailto:SmithTar@upstate.edu">SmithTar@upstate.edu</a>>; Teresa M. Shuart <<a href="mailto:ClarkTe@upstate.edu">ClarkTe@upstate.edu</a>>; Theresa Kelly <<a href="mailto:KellyTh@upstate.edu">KellyTh@upstate.edu</a>>; Tina Derocha <<a href="mailto:DerochaT@upstate.edu">DerochaT@upstate.edu</a>>;
Tracey Hamilton <<a href="mailto:HamiltoT@upstate.edu">HamiltoT@upstate.edu</a>>; Tricia Eldred <<a href="mailto:EldredTr@upstate.edu">EldredTr@upstate.edu</a>>; Virginia Waldron <<a href="mailto:WaldronV@upstate.edu">WaldronV@upstate.edu</a>>; Xhoi Pllana
<<a href="mailto:PllanaX@upstate.edu">PllanaX@upstate.edu</a>><br>
<b>Subject:</b> EMPIRE PLAN - Important to Read and SHARE</span> <o:p></o:p></p>
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<p class="xmsonormal">Hi All,<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Please share this with all staff that have anything to do with Epic registration, billing or anything related to patient insurance coverage.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Back on 9/12/24 we went live with a change for Empire Plan insurance assignment. Attached is the System Update Bulletin that went out regarding this change. In a nutshell… the change is that for patients that have Empire Plan insurance
we now need to add Empire Plan UHC and Empire Plan BC on the patient level. We added query chaining logic that when an Empire Plan UHC query is sent to UHC and comes back as eligible a query would automatically be sent to BC/Excellus. Once both coverages
are on a patient there is logic that when the patient is registered that the needed coverage will be what is applied to the appointment/encounter level.
<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Ex: Patient with Empire Plan (both coverages are on the patient level)… has an appointment in a clinic or one of the private practices…. The Empire Plan UHC would default on the appointment (encounter) for that visit.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Ex: Patient with Empire Plan (both coverages are on the patient level)… comes into the ER…. Empire Plan BC would default as the coverage for that visit.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><b><span style="color:red">However,</span></b><span style="color:red">
</span>we ran into an issue that if the patient has Medicare and Empire Plan… the query chaining going out to BC/Excellus was pulling in the Medicare ID instead of the Empire Plan ID with the YLS prefix. With the incorrect ID we were getting a ‘Could Not Process’
response from the payor. <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Tonight, I have applied additional build that is correcting this issue and is now pulling in the correct Empire Plan ID with the YLS prefix to send the query to BC/Excellus.
<b><span style="color:red">HOWEVER</span></b>, when the Notification comes back from BC/Excellus you will see the following in the Checklist…..<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="167" height="231" style="width:1.7395in;height:2.4062in" id="x__x005f_x0000_i1028" src="cid:image001.png@01DB0B0C.0FDA9D20"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Click on this Notification and it will bring you to the RTE response that would state the coverage is E-Verified and would have an Alert advising that both Empire Plan UHC and Empire Plan BC should be created. There could be other Alerts
also.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="703" height="52" style="width:7.3229in;height:.5416in" id="x__x005f_x0000_i1027" src="cid:image002.png@01DB0B0C.FA6F68C0"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">In the top right of the screen, under the Action Taken section…you need to click on the ‘Green Check Mark Acknowledge’ button to apply the coverage onto the patient.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="295" height="107" style="width:3.0729in;height:1.1145in" id="x__x005f_x0000_i1026" src="cid:image003.png@01DB0B0D.48403750"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">I will continue to work on this to get the coverage to automatically add without the need to click this. This fix is better than getting the ‘Could Not Process’ response.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thank you for your patience, it is greatly appreciated.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Jackie<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Jackie Wheeler, Sr Programmer/Analyst<o:p></o:p></p>
<p class="xmsonormal">SUNY Upstate Medical University<o:p></o:p></p>
<p class="xmsonormal">IMT-HEART (Health Information Management Access, EDI, Revenue Cycle & Training)<o:p></o:p></p>
<p class="xmsonormal">447 S Salina St, 5<sup>th</sup> Floor<o:p></o:p></p>
<p class="xmsonormal">Syracuse NY 13202<o:p></o:p></p>
<p class="xmsonormal"><a href="mailto:wheelerj@upstate.edu"><span style="color:#0563C1">wheelerj@upstate.edu</span></a><o:p></o:p></p>
<p class="xmsonormal">315-214-9896 (Cell)<o:p></o:p></p>
<p class="xmsonormal"><img border="0" width="418" height="72" style="width:4.3541in;height:.75in" id="x_Picture_x0020_1" src="cid:image004.jpg@01DB0B0E.E55E6CE0"><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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