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<p class="MsoNormal"><span style="mso-ligatures:none">Brenda Passardi, CHAM<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Performance Improvement Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Upstate University Hospital<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Phone: Available on Teams<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Email: passardb@upstate.edu<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> Kaniesha Mason <BarnettK@upstate.edu>
<br>
<b>Sent:</b> Tuesday, October 1, 2024 1:40 PM<br>
<b>To:</b> Shelley White <WhiteS@upstate.edu>; Dept Newsletter <PASNewsletter@upstate.edu><br>
<b>Cc:</b> Stuart Wright <WrightS@upstate.edu>; Robert Seabury <SeaburRo@upstate.edu><br>
<b>Subject:</b> October 2024- Patient Access Services Newsletter<o:p></o:p></span></p>
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<p class="MsoNormal">Good afternoon,<o:p></o:p></p>
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<p class="MsoNormal">Please take a moment to review the latest version of the PAS newsletter. Congratulations to the Community Campus ED Registrars for achieving their second highest Press Ganey percentile ranking on the “Helpfulness of Registration” question.
They achieved a mean score of 90.68, placing them in the 73<sup>rd</sup> percentile. Great work!<o:p></o:p></p>
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<p class="MsoNormal">Also, be sure to get your staff signed up for our next lunch & learn where Matt Hill will be reviewing MyChart functionality for our front desk users.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Have a great day on purpose,<o:p></o:p></p>
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<p class="MsoNormal"><span style="mso-ligatures:none">Kaniesha M Mason<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Director of Registration<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">University Hospital RM 1321D<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Syracuse, NY 13210<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">315-464-3967 office<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">315-526-0514 cell<o:p></o:p></span></p>
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