[epicallusers] Epic Upgrade Resources and Upgrade Weekend Support

[Epic - All users of System]

[A screenshot of a computer  Description automatically generated]
[A screenshot of a computer  Description automatically generated]

What's New?
All users will undergo an Epic Systems upgrade on May 18, 2024 between 3am-6am. Alongside the upgrade, we're introducing virtual support options to provide you with quick and convenient assistance.

How do I get support, report on findings, or get answers to questions during Upgrade?
In efforts to provide real-time assistance, trainers will offer virtual support to diagnose and resolve issues, Saturday, May 18, 2024, 7:00am-6:00pm, Sunday and Monday May 19-20 from 7:00am-4:00pm. Virtual Support is accessed directly from Hyperspace under the Epic button by selecting Virtual Support. Read how to connect to a trainer from the desktop in the Virtual Support for Epic<https://www.upstate.edu/training/intra/epic/documents/virtual_support_for_hyperdrive_super_users.pdf> Tip Sheet.

What if I have issues connecting to the virtual support line?
Read more about connecting to Zoom and Common Troubleshooting Issues<https://www.upstate.edu/training/intra/epic/documents/troubleshooting_instructional_information_system_update_bulletin.pdf> or call our Zoom meeting line directly at 1-646-876 9923. Meeting ID: 846 139 2520. Participant ID - press #.

Support After Hours
The Virtual Support links in Epic are available from 7am-6pm Saturday, May 18 and 7am-4pm Sunday and Monday, May 19-20. During off-hour support times, the links are grayed out. Please contact the Help Desk during this time at 315-464-4115 or call Clinical Support on Vocera.


Clinical Upgrade Resources
Provider
Ambulatory<https://www.upstate.edu/training/intra/epic/documents/epiccare_ambulatory_upgrade_training_slides_spring_upgrade_24_kj.pdf>
Inpatient<https://www.upstate.edu/training/intra/epic/documents/spring_2024_hyperspace_upgrade_inpatient_providers_orders_.pdf>
ASAP<https://www.upstate.edu/training/intra/epic/documents/asap_provider_spring_2024_epic_upgrade_training_slides.pdf> (Emergency)
Anesthesia<https://www.upstate.edu/training/intra/epic/documents/upstate_spring_2024_anesthesia_upgrade.pdf>

Nurse
Ambulatory<https://www.upstate.edu/training/intra/epic/documents/epiccare_ambulatory_upgrade_training_slides_spring_upgrade_24_kj.pdf>
Inpatient<https://www.upstate.edu/training/intra/epic/documents/inpatient_nurse_2024_spring_upgrade_training_slides.pdf>
Optime<https://www.upstate.edu/training/intra/epic/documents/upstate_optime_spring_2024_upgrade_v2.pdf>
ASAP<https://www.upstate.edu/training/intra/epic/documents/asap_nurse_spring_2024_epic_upgrade_training_slides.pdf> (Emergency)

Other
Clinical Ancillary Roles<https://urldefense.com/v3/__https://sway.cloud.microsoft/rPu06b0Ub14bxC7C?ref=Link__;!!GobTDDpD7A!P4IfaXm7McUiJj1QftrTRXgDwqkMXAd2H8YOuw7yfBF5DByKZgsM_rgr1H_d7Z-AYC1JRaIuAIxZcA1A1omoMWfAPnHs$ > (Social Work, Case Manager, Dietitian, etc)
Beacon<https://www.upstate.edu/training/intra/epic/documents/2024_spring_upgrade_beacon_slide_deck.pdf> (Oncology Roles)
Phoenix<https://www.upstate.edu/training/intra/epic/documents/phoenix_upgrade_training_slides_spring_24_upgrade_kj.pdf> (Transplant)
Willow<https://www.upstate.edu/training/intra/epic/documents/willow_inpatient_spring_2024_upgrade.pdf> (Pharmacy Roles)
Radiant<https://www.upstate.edu/training/intra/epic/documents/upstate_radiant_upgrade_training_slides_spring_2024.pdf> (Radiology)

Non-Clinical Upgrade Resources
Professional Billing<https://www.upstate.edu/training/intra/epic/documents/spring_2024_combined_slide_deck.pdf>
Hospital Billing<https://www.upstate.edu/training/intra/epic/documents/resolute_hb_spring_2024_upgrade_general_slides.pdf>
Scanning and ROI<https://www.upstate.edu/training/intra/epic/documents/scanning_and_roi_updates_for_spring_2024_upgrade.pdf>
Cadence / Prelude / Welcome<https://www.upstate.edu/training/intra/epic/documents/2024_cpw_spring_upgrade_slidedeck.pdf> (Scheduler, Front Desk)
Grand Central / ADT<https://www.upstate.edu/training/intra/epic/documents/spring_2024_grand_central_slide_show.pdf> (Patient Access, Bed Planners, Central Scheduling)

Reporting/Analytics Upgrade Resources
Analytics Catalog<https://www.upstate.edu/training/intra/epic/documents/2024_spring_upgrade_reporting_training_slides.pdf>




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