[epicdown] Fw: ExtendedCare Telemedicine Platform Outage - RESOLVED

[Deborah Powell]

This issue has been resolved.  Users can return to standard procedures for ExtendedCare telemedicine visits.



Thank you for your patience.

IMT



________________________________
From: EpicDown <epicdown-bounces at lists.upstate.edu> on behalf of Matthew D. Hill <HillMa at upstate.edu>
Sent: Friday, December 13, 2024 4:28 PM
To: epicdown at lists.upstate.edu <epicdown at lists.upstate.edu>
Subject: [epicdown] ExtendedCare Telemedicine Platform Outage

Cisco WebEx continues to have problems with their service, and this is causing ExtendedCare telemedicine visits to fail. Please follow your standard downtime procedures (audio only telemedicine visits are acceptable during this time). Both vendors, Cisco and ExtendedCare are aware of the problem. We continue to monitor the situation and will send an update when the issue has been resolved.

Thank You


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