[epicdown] RESOLVED: Nappi Pharmacy Location - Disruption Today

[Deborah Powell]

The Nappi pharmacy system is now up and running in normal operations.   Any prescriptions previously sent to Nappi Pharmacy that are not canceled or printed have been retriggered to be filled.
 Thank you for your patience and understanding.



Deborah Powell

Assistant Director of Core Clinical Applications

Upstate Medical University - Healthcare Information Systems IMT


________________________________
From: Deborah Powell
Sent: Monday, October 27, 2025 10:42 AM
To: epicdown at lists.upstate.edu <epicdown at lists.upstate.edu>
Subject: Nappi Pharmacy Location - Disruption Today

We are currently experiencing a system outage at the Nappi Pharmacy location. As a result, this location is temporarily closed while we await outside technical support to install new equipment, which is expected to occur later today.
All prescriptions needed from the Nappi Pharmacy today should be redirected to the Downtown Retail Pharmacy location. We will provide additional updates as more information becomes available. Once the system is back up, any prescriptions previously sent to Nappi Pharmacy that are not canceled or printed will be triggered to be filled.
Thank you for your patience and understanding.


Deborah Powell

Assistant Director of Core Clinical Applications

Upstate Medical University - Healthcare Information Systems IMT



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