[reg] FW: October 2024- Patient Access Services Newsletter

[Brenda L. Passardi]

Brenda Passardi, CHAM
Performance Improvement Manager
Upstate University Hospital
Phone: Available on Teams
Email: passardb at upstate.edu

From: Kaniesha Mason <BarnettK at upstate.edu>
Sent: Tuesday, October 1, 2024 1:40 PM
To: Shelley White <WhiteS at upstate.edu>; Dept Newsletter <PASNewsletter at upstate.edu>
Cc: Stuart Wright <WrightS at upstate.edu>; Robert Seabury <SeaburRo at upstate.edu>
Subject: October 2024- Patient Access Services Newsletter

Good afternoon,

Please take a moment to review the latest version of the PAS newsletter. Congratulations to the Community Campus ED Registrars for achieving their second highest Press Ganey percentile ranking on the "Helpfulness of Registration" question. They achieved a mean score of 90.68, placing them in the 73rd percentile. Great work!

Also, be sure to get your staff signed up for our next lunch & learn where Matt Hill will be reviewing MyChart functionality for our front desk users.

Have a great day on purpose,

Kaniesha M Mason
Director of Registration
University Hospital RM 1321D
Syracuse, NY 13210
315-464-3967 office
315-526-0514 cell





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