[util] Nurse call interruption

[Anne Hodges]

Please read the attached memo regarding this month’s Hill-Rom nurse call system interruption for University Hospital, East Tower, and Upstate Cancer Center.

Thank you.

HILL-ROM NURSE CALL INTERRUPTION NOTICE FOR UNIVERSITY HOSPITAL DOWNTOWN CAMPUS


TO:                   All Departments in University Hospital Downtown with Hill-Rom Nurse Call System

FROM:              Larry Blanchard
                         Assistant Director of
                        Facilities

SUBJECT:        Hill-Rom Nurse Call System Interruption for all units with Hill-Rom Nurse Call System

DATE:              October 2023




On Wednesday October 18, 2023, from 5:30AM until 7:00AM there will be an IMT server maintenance for the Hill-Rom nurse call system. It is critical to note that during this update that ALL tones and lights will continue to operate as usual on each nursing unit; however, there will be the following impact/interruptions:


  *   CODE BLUE/ CODE WHITE alarms will NOT be delivered to Connexall, will NOT annunciate on VOCERA badges, and will NOT report to the operator.


  *   Other Hill-Rom alarms (bed exit or patient request/nurse call) will NOT alert VOCERA badges.


  *   At nurses’ stations, the following alarms will appear; “Lost Central Server” and “Lost VoIP Server”. These alarms will clear once the update is complete. If the alarms do not clear, contact  the Maintenance Operations Center at  4-4230.


*** As a reminder to staff, it is standard policy (CME-15) to call the operator
(4-4444) for ALL CODE BLUE/CODE WHITE events in addition to pulling the code lever.  It is especially important to do so during this interruption. ***


This update only affects the Hill-Rom nurse call system.
If you have any questions or require clarification of this notice, please contact Stewart Hatzinger at extension 4-8923.


Anne Hodges, Office Assistant 2
Physical Plant - Maintenance Operations Center
Upstate Medical University   Room 1806
315-464-4230
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