[epicallusers] Epic Upgrade - Virtual Support Option Available

[Epic - All users of System]

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What's New?
Effective November 16, 2024: All users will undergo an Epic Systems upgrade on November 16, 2024, between 3am-6am. Alongside the upgrade, we're introducing virtual support options to provide you with quick and convenient assistance.

How do I get support during Upgrade?
Trainers will offer virtual support to diagnose and resolve issues, Saturday, November 16, 2024, 7:00am-6:00pm, Sunday and Monday, November 17-18, from 7:00am-4:00pm. Virtual Support is accessed directly from Hyperspace under the Epic button by selecting Virtual Support. Read how to connect to a trainer from the desktop in the Virtual Support for Epic<https://www-upstate-edu.libproxy.upstate.edu/training/intra/epic/documents/virtual_support_for_hyperdrive_super_users.pdf> Tip Sheet.

What if I have issues connecting to the virtual support line?
Read Common Troubleshooting Issues<https://www-upstate-edu.libproxy.upstate.edu/training/intra/epic/documents/troubleshooting_instructional_information_system_update_bulletin.pdf> or call our Zoom meeting line directly at 1-646-876 9923. Meeting ID: 846 139 2520. Participant ID - press #.

Upgrade Resources
Provider
Non-Clinical
Ambulatory<https://www.upstate.edu/training/intra/epic/documents/epiccare_ambulatory_upgrade_training_slides_fall_2024_final_kj.pdf>
Professional Billing<https://www.upstate.edu/training/intra/epic/documents/2024_pb_fall_combined_slide_deck.pdf>
Inpatient<https://www.upstate.edu/training/intra/epic/documents/upstate_fall_2024_upgrade_orders_ip_provider_training_slide_deck_final.pdf>
Hospital Billing<https://www.upstate.edu/training/intra/epic/index.php?kword=RHB+Fall+2024+Upgrade&strrole=Any&numcid=10&stage=1&submit=Search>
ASAP <https://www.upstate.edu/training/intra/epic/documents/asap_2024_fall_epic_upgrade_training_slides.pdf> (Emergency)
HIM<https://www.upstate.edu/training/intra/epic/documents/him_upgrade_training_slides_may_2024.pdf>
Anesthesia<https://www.upstate.edu/training/intra/epic/documents/upstate_fall_2024_anesthesia_upgrade.pdf>
Cadence / Prelude / Welcome<https://www.upstate.edu/training/intra/epic/index.php?kword=2024+cpw+fall&strrole=Any&numcid=10&stage=1&submit=Search> (Scheduler, Front Desk)
Nurse
Grand Central / ADT<https://www.upstate.edu/training/intra/epic/index.php?kword=2024+adt+fall+&strrole=Any&numcid=10&stage=1&submit=Search> (Patient Access, Bed Planners, Central Scheduling)
Ambulatory<https://www.upstate.edu/training/intra/epic/documents/epiccare_ambulatory_upgrade_training_slides_fall_2024_final_kj.pdf>
Reporting/Other
Inpatient<https://urldefense.com/v3/__https://sway.cloud.microsoft/DUq4ET54pvD8oXM6?ref=Link&loc=mysways__;!!GobTDDpD7A!KmK5tLxQb7vKsuTVPzfIHmvS_-omfoEZ-fKp4hzjTt8CTNJ4OUH7631oH6a0pi8MvijuSQ9PoFph50KWTTTL-YEPhX2M$ >
Reporting<https://www.upstate.edu/training/intra/epic/documents/fall_2024_upgrade_reporting_slides.pdf>
Optime<https://www.upstate.edu/training/intra/epic/documents/upstate_optime_fall_2024_upgrade.pdf>
Secure Chat Updates<https://www.upstate.edu/training/intra/epic/documents/secure_chat_fall_2024_epic_upgrade.pdf>
ASAP<https://www.upstate.edu/training/intra/epic/documents/asap_2024_fall_epic_upgrade_training_slides.pdf> (Emergency)
Haiku & Canto Updates<https://www.upstate.edu/training/intra/epic/documents/haiku_upgrade_training_slides_fall_2024.pdf>
Other
Rover Updates <https://www.upstate.edu/training/intra/epic/documents/rover_upgrade_training_slides_final.pdf>
Clinical Ancillary Roles<https://urldefense.com/v3/__https://sway.cloud.microsoft/EnKSfWtRvdQ6c6cB?ref=Link__;!!GobTDDpD7A!KmK5tLxQb7vKsuTVPzfIHmvS_-omfoEZ-fKp4hzjTt8CTNJ4OUH7631oH6a0pi8MvijuSQ9PoFph50KWTTTL-aTGEvvr$ >

Beacon<https://www.upstate.edu/training/intra/epic/documents/fall_2024_beacon_upgrade_training_slides.pdf> (Oncology Roles)

Bugsy<https://www.upstate.edu/training/intra/epic/documents/bugsy_fall_2024_upgrade_training_slides.pdf> (Infection Control)

Willow<https://www.upstate.edu/training/intra/epic/documents/willow_inpatient_upgrade_training_slides_fall_2024.pdf> (Pharmacy Roles)

Radiant<https://www.upstate.edu/training/intra/epic/documents/upstate_radiant_upgrade_training_slides_fall_2024.pdf> (Radiology)
Print the 2024 Fall Upgrade Resources<https://www-upstate-edu.libproxy.upstate.edu/training/intra/epic/documents/2024_fall_upgrade_all_system_update_bulletin.pdf> System Update Bulletin

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