[epicdown] PACS Service degredation

[Andrew Cowell]

Good afternoon,

We are continuing to work through this issue. We have found that there is an impact that has been found due to the reported storage issue.

Currently, we are working with the storage team to find a resolution to this issue. At this time, we anticipate that this will take some time to resolve. New Studies are coming in and we are accessing the total historical impact.

We will update this thread with any new information as it becomes available.

Thank you,
Andrew Cowell
Healthcare Information Systems Manager
IMT
447 South Salina Street
Syracuse, New York 13202
315-464-9519 (Office)
[F7C195FD]

From: EpicDown <epicdown-bounces at lists.upstate.edu> On Behalf Of Andrew Cowell
Sent: Tuesday, September 16, 2025 12:06 PM
To: 'epicdown at lists.upstate.edu' <epicdown at lists.upstate.edu>; EpicDown <epicdown-bounces at lists.upstate.edu>; ALLRAD <ALLRAD at upstate.edu>
Subject: [epicdown] PACS Service degredation
Importance: High

Good afternoon,

We have gotten multiple reports of users getting errors in PACS. We are engaging all resources and looking into this issue now.

We were also informed by IT that there was a potential issue with NAS Storage that may be related that was reported at the same time.

We will be updating within 30 minutes and as we have more information.

At this time the error some users are seeing looks like this:

[cid:image003.jpg at 01DC2708.C9DD2FD0]

We are working to resolve this as quickly as possible.


Andrew Cowell
Healthcare Information Systems Manager
IMT
447 South Salina Street
Syracuse, New York 13202
315-464-9519 (Office)
[F7C195FD]

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